Last updated: 28 July 2026. This page is a starting draft prepared for Navrik and has not yet been reviewed by qualified legal counsel — treat placeholders such as [company number] and [registered office address] as required fill-ins, and have a solicitor review the whole document (particularly the liability, indemnity and governing-law sections) before relying on it in production.

1. Who these terms are with

These Terms of Service (“Terms”) are a contract between you — either an individual or the business you represent (“you”, “Customer”) — and Navrik Limited, a company registered in England and Wales under company number [company number], with its registered office at [registered office address] (“Navrik”, “we”, “us”).

By creating a workspace, signing in, or otherwise accessing or using the Navrik platform at navrik.co.uk and its associated apps, APIs and integrations (the “Service”), you accept these Terms on behalf of yourself and, if applicable, the organisation you represent. If you do not agree, do not use the Service.

2. What Navrik is

Navrik is a multi-tenant business platform: a workspace-scoped back office covering CRM, scheduling, documents and e-signature, analytics and reporting, social media management, commerce (orders, quotes, invoices and payments), and an in-portal AI assistant and agent, exposed through a web portal, a REST API, an MCP server, and outbound webhooks. A workspace may also connect its own website, storefront or booking pages to Navrik as the underlying system of record.

We may add, change, or remove features, and may introduce new plans or usage limits, from time to time. We’ll give you reasonable notice of changes that materially reduce the functionality you’re paying for.

3. Accounts, workspaces and roles

  • You need an account to use the Service. Accounts are created via a one-time email code, a magic sign-in link, or Google sign-in — we don’t currently support passwords.
  • A workspace is the tenant that data belongs to. The person who creates a workspace becomes its owner; owners can invite other members and assign roles and permissions within the workspace.
  • You’re responsible for the activity that happens under your account and workspace, for keeping your sign-in email address secure, and for the conduct of every member you invite.
  • You must be at least 18 and have authority to bind your organisation to these Terms if you’re signing up on its behalf.

4. Subscriptions, trials and billing

Paid plans are billed through our payment processor, Stripe, on a recurring monthly basis unless stated otherwise at checkout. New workspaces may start on a free trial; trial length, included features and whether a payment method is required up front are shown at signup and may vary by promotion.

  • Fees are billed in advance and are non-refundable except as required by law or as we otherwise agree in writing.
  • Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.
  • You can cancel at any time from your workspace billing settings; cancellation takes effect at the end of the current billing period.
  • We may suspend or downgrade a workspace if payment fails and isn’t resolved after we’ve given notice.
  • Prices exclude VAT and other applicable taxes, which we’ll add where required.

5. Acceptable use

You agree not to use the Service to:

  • Break the law, or send unlawful, defamatory, deceptive or infringing content;
  • Send unsolicited bulk communications (spam) through Navrik’s email, SMS, WhatsApp or social channels, or otherwise violate applicable anti-spam or telemarketing law;
  • Upload malicious code, attempt to breach or bypass our security, or access another workspace’s data without authorisation;
  • Reverse-engineer, scrape at scale, or resell the Service without our written consent;
  • Use the API, MCP server or webhooks in a way that places unreasonable load on the Service or circumvents plan limits; or
  • Process special-category personal data (e.g. health data) through the Service unless you’ve confirmed with us that your plan and our sub-processors support it.

We may suspend access for a workspace that we reasonably believe is breaching this section, with notice where practicable.

6. Your data and content

As between you and Navrik, you (or your workspace) own the data, documents, contacts and other content you upload or generate through the Service (“Customer Data”). You grant Navrik a licence to host, process, transmit and display Customer Data solely to provide, maintain, secure and improve the Service — including to generate outputs from the AI assistant and agent described below.

You’re responsible for having the rights and permissions needed to upload Customer Data, including any personal data about your own customers, leads or staff, and for instructing us on how it should be handled. See our Privacy Policy for how we process personal data, including where Navrik acts as a data processor on your behalf.

7. AI features

The Service includes an AI assistant and an autonomous AI agent that can read Customer Data, draft content, take actions you configure, and answer questions. AI outputs are generated by large language models and third-party AI providers and can be incomplete, out of date or simply wrong.

  • AI outputs are provided “as is” and are not professional, legal, financial or tax advice.
  • You’re responsible for reviewing AI-drafted content and agent actions before they go out to customers or are relied on for business decisions.
  • Relevant Customer Data may be sent to our AI sub-processors to generate a response; see the sub-processor list in our Privacy Policy.
  • You can configure the scope of what the agent is allowed to do autonomously within your workspace settings, and remain responsible for the actions it takes within that scope.

8. Third-party services and integrations

The Service connects to third-party providers you choose to enable — for example payment processing (Stripe), email delivery, SMS and WhatsApp messaging, calendar providers, social platforms, and other integrations you authorise. Your use of those integrations is also governed by the relevant third party’s own terms, and we’re not responsible for their acts, omissions or availability.

9. API, MCP and developer terms

If you use Navrik’s REST API, MCP server, webhooks, or build an OAuth app that connects to workspaces, you additionally agree to keep API keys and OAuth credentials confidential, to use them only for their intended workspace, to respect documented rate limits, and not to use API access to build a competing product using Customer Data obtained through the API without the data owner’s consent.

10. Intellectual property

Navrik and its licensors own all rights in the Service itself — the software, design, trademarks and underlying technology — excluding Customer Data. Nothing in these Terms transfers ownership of that IP to you, except the limited right to use the Service in accordance with these Terms.

11. Confidentiality

Each party will protect the other’s non-public business information disclosed in connection with the Service with at least the same care it uses for its own confidential information, and only use it to perform its obligations or exercise its rights under these Terms.

12. Service availability

We aim to keep the Service available and performant, and publish indicative uptime and support-response targets by plan on our pricing page. Those targets are operational goals, not a guarantee, unless a separate signed agreement states otherwise. We may perform planned maintenance and will try to schedule it to minimise disruption.

13. Suspension and termination

  • You may stop using the Service and close your workspace at any time.
  • We may suspend or terminate access for breach of these Terms, non-payment, legal requirement, or risk to the Service or other customers, giving notice where reasonably possible.
  • On termination, we’ll make Customer Data available for export for a reasonable period (at least 30 days, unless we terminated for cause) before it’s deleted in line with our data retention practices.

14. Disclaimers and limitation of liability

To the maximum extent permitted by law, the Service is provided “as is” without warranties of any kind, and Navrik is not liable for indirect, incidental, special or consequential loss, or loss of profits, revenue, data or goodwill, arising from your use of the Service. Our total liability for any claim arising out of these Terms is capped at the amount you paid Navrik in the 12 months before the claim arose. Nothing in these Terms limits liability that cannot be limited under applicable law, including for death, personal injury, or fraud.

15. Indemnity

You agree to indemnify Navrik against third-party claims arising from Customer Data you upload, your breach of these Terms, or your violation of applicable law, to the extent caused by you.

16. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them, save where mandatory consumer-protection law gives you rights to bring proceedings elsewhere.

17. Changes to these terms

We may update these Terms from time to time. For material changes, we’ll notify workspace owners by email or in-product notice at least 14 days before the change takes effect. Continuing to use the Service after that date means you accept the updated Terms.

18. Contact

Questions about these Terms can be sent to admin@navrik.co.uk.